Privacy Policy

1st Class Carpet Cleaning & Restoration recognizes the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our services, registrants for our events, and all other customers of our products and services. We created this policy with a fundamental respect for our customers’ right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by 1st Class Carpet Cleaning & Restoration.

Information Collection and Use

1st Class Carpet Cleaning & Restoration collects information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.

Registration and Ordering

Using our website and signing up for certain selected services (such as personal business lists), users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For
internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information. We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.

Many of our products and services are free to subscribers who meet certain demographic criteria. Independent auditors may need to certify the eligibility of these subscribers. In order to do that, we may collect unique identifiers (such as mother’s maiden name) that we
disclose to the auditors strictly for industry reporting and audit verification purposes.

For our services that require payment (Business Subscriptions), we also collect credit card information (such as account name, number and expiration date), which is used for our or our agent’s billing purposes only, and is not otherwise shared.

Surveys and Contests

From time to time we invite web site users and other customers to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the website user or other customer therefore has a choice whether to disclose requested
contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to the other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners
and award prizes and to monitor or improve the use of, and satisfaction with the website or other 1st Class Carpet Cleaning & Restoration product or service. Subject to the given customer’s preferences (as described in the “Permission” section below), such information
also may be shared with third party sponsors of such surveys or contests.

Tell-A-Friend

If customers elect to use our referral service for informing a friend about our sites and services, we may ask them for the friend’s name, interests and e-mail address. 1st Class Carpet Cleaning & Restoration will store and use this information to send the friend an
invitation. This information may also be used to provide information about our company and related products and services. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.

Communications with Us

We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better. Please note that letters to the editor and similar submissions may be made public, unless they refer to current registered
businesses, in which case information is not disclosed.

Communications from Us: Service Updates, Special Offers

1st Class Carpet Cleaning & Restoration will never send email notifications to users unless they specifically request so.

Automatic Data Collection

1st Class Carpet Cleaning & Restoration has features that automatically collect information from customers, to deliver content specific to customers’ interests and to honor their preferences. This information assists us in creating products and services that will
serve the needs of our customers.

For example, we use “cookies,” a piece of data stored on the user’s hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our web site. If users reject the cookies, they may be limited in the
use of some areas of our web site. For example, the user may not be able to participate in sweepstakes, contests or drawings.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log,
trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We may combine demographic information supplied by a customer at registration with web site usage data to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better
understand our services.

Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and
confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose
information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information
is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts,
might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.

Permission

Our customers are given the opportunity to choose whether to receive information from our affiliates and us not directly related to the product or service for which they registered (or which they otherwise agreed to receive). Customers also have the opportunity to choose
whether to have personal information shared with third parties for marketing purposes.

Please note that we will endeavor to implement your permission requests within a reasonable time, although for a time you may continue to receive mailings, etc., transmitted based on information released prior to the implementation of your request. In addition, please note
that even after such request is implemented, your page will continue to update information directly related to the service for which you registered (or which you otherwise agreed to receive), so you always are kept updated.

Security

We use reasonable precautions to protect our customers’ personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number, only applies to Businesses) is encrypted and is transmitted to us securely. In
addition, access to all of our customers’ information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

Links

1st Class Carpet Cleaning & Restoration may contain links to other sites. 1st Class Carpet Cleaning & Restoration is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

Children

1st Class Carpet Cleaning & Restoration websites are not directed at individuals under thirteen years of age, and 1st Class Carpet Cleaning & Restoration does not intend to collect any personally-identifiable information from such individuals.

Notification and Changes

If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.

Excellent
5.0
Excellent results and my rugs were dirty! Very experienced,, knowledgeable and helpful owners/cleaners!! Could not be happier!
I have used 1st Class for both a commercial building and our home. Both experiences were great! I thought our carpet at home was past the point of no return, but they did an amazing job. Pet stains and heavy traffic areas look so great. They are super responsive and timely. A great local small business! I would highly recommend.
Response from the owner: We appreciate the review
Great company, great owners. They always do a thorough carpet cleaning.
Excellent service. They really know there stuff when it comes to cleaning carpet and couches. Friendly staff. Very reasonable prices. Thank you.
Ginny and Claude came on short notice. They did a great job.
I could not be happier with our cleaning service from 1st Class! From my first call, Ginny worked with me to optimize the timing of our cleaning with other work being done, and all communication from there was clear and thorough. Claude and Ginny are genuinely nice people and were a pleasure to work with during the cleaning. They clearly know their stuff and stand behind their work. Results were my formerly bedraggled 9 year old carpets looking brand new and a company I will definitely use again and recommend to others.
This Company did a fantastic job on our 30+ year old carpet that just won't wear out! While we were moving furniture back afterward, I noticed a strip in a traffic area that didn't look quite right. When I contacted them, they were back out within a few hours and promptly took care of the issue!
Response from the owner: Thanks for the review
Awesome company, my furniture looks amazing. They were clean and professional. Also, on time and went right to work!
Response from the owner: Thanks for the review
I saw their google reviews and called them for carpet cleaning. Very professional and the best carpet cleaners I have ever had and very reasonable prices. 😊😊😊
Response from the owner: Thanks we appreciate the review
Very professional, polite, the carpets looked and smelled wonderful!
I called him on Saturday to clean my couch and my chair and they came out on Sunday and did an awesome job. I will be using this company again
This company is amazing! I highly recommend them! They were on time and super friendly and did an amazing job! Great experience!
Team just left moments ago after carpet cleaning. House looks much better already. They got out stuck on stains. Highly recommend them. After using others, they are now our go to carpet cleaning crew.
Response from the owner: Thanks we try to make every experience 1stclass
Are use this company for air duct and dryer vent cleaning services. The team was extremely professional and courteous and informed me of any concerns with my events. I was very happy with the quality of the service and the duration.
Response from the owner: Thanks for using our company and it was a pleasure to meet you and your husband!
1st Class is exceptional. Extremely responsive, courteous, thorough and on time. Definitely recommend! THANK YOU!
Wow 1st class is their name for a reason. I had the vent cleaning, carpet cleaning and upholstery cleaning services done today. They did such a thorough job in 2.5 hours for a 2500 sqft house, very nice owners (husband/wife) team that show up and WORK. Very satisfied.
Hung up the phone and they were at our front door in minutes. Toilet leaking all over wet carpet.
My 2 dogs got skunked last night. We cleaned up everything we could ourselves but our main rug i couldnt get the smell out. I called 1st class and HANDS DOWN the FASTEST SERVICE IVE EVER GOTTEN. Lucky for me they live down the road and were here at my house 15 mins later. Totally professional, got rid of the smell and so understanding and helpful.Im passing there information on to all my neighbors and friends because you dont get service like they provide anywhere else!!!Thanks again for everything!!!!
Response from the owner: Thanks for the review we pride ourselves in customer service
Would recommend this company. On time and courteous. Excellent job on my carpet which was extremely dirty looks great now.
Response from the owner: Thank you Dorothy for your kind words!
They were fabulous! They were early and got some nasty stuff out. Thank you so much.
Response from the owner: Thank you!
We have a carpet that was the best quality at the time, but is 30 years old. It had so many stains, I was sure they were permanent. The owners showed up with state of the art equipment and 'steam' cleaned, not hot water clean, and got almost every stain and mark out of this old carpet. It honestly looks like new. The only stain remaining was because it was actual wood stain and you have to replace the carpet with that much damage. The steam allows you to walk on the carpet in 6 hours instead of the usual 24. We are selling this house and the carpet was the only sore spot, but not anymore. I will recommend this company to family and friends with a clear conscience.
Response from the owner: Thank you Tom for wonderful review!
On time. Easy to contact and schedule appointment. The carpet looks great!
Response from the owner: Wonderful to hear!
Very professional. Did a great job. They are the only carpet cleaning company I use.
Response from the owner: Thank you for the feedback!
Absolutely awesome experience! I needed anti-microbial cleaning for a guest coming with severe allergies. They arrived promptly, were fast and efficient and I’ll recommend them all day long.
Response from the owner: Thank you so much for sharing your experience and we are happy to serve you!
Excellent, thorough duct and carpet cleaning. Will definitely use them again!
Response from the owner: Great to hear!
Did a first-class job on time and very professional. No pricing games just a good honest job at a good fair price.
Response from the owner: Thanks!
Claude was a great guy and too informative. He explained me of every bit of the services that he was doing. I would definitely try him all the time and would recommend him :-)
Response from the owner: This is terrific to hear and thank you for your feedback!
After our crawlspace flooded due to a frozen pipe, we could not have asked for a better experience or better service than what Claude provided. One of the perks of a small town and local business - we called in the later evening hours on a weeknight, expecting to get voicemail and/or be told we would have to wait a couple days, but Claude was there with a pump within 20 minutes! A good 2-3 feet of water was pumped and gone by the next morning allowing us to quickly get our pipe fixed and boiler up and running so we could heat our house. Claude brought a blower over, checked in with us regularly, and finalized his part by spraying to prevent mold. Friendly, knowledgeable, and more than fair in pricing. We highly recommend this local small business!
They are the best .fast and professionalTotally would recommend.
Very knowledgeable and arrived right on time. Happy with cleaning and would highly recommend. Plan to use again.
1st class carpet cleaning lives up to its name! Great work and left us with clean carpet and furniture that we thought needed to be replaced! All at affordable pricing and friendly service.
These gentlemen were very professional! They really know their craft!
Excellent service and quality work and did two of our rugs for free!!
Very professional, attention to detail and customer service oriented. Recommend this company highly.
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