Carpet Cleaning FAQs

Here at 1st Class Carpet Cleaning and Restoration, we get a lot of questions on a regular basis about carpet cleaning, as well as other aspects of our business such as tile and grout cleaning and water damage restoration. We thought we would compile some of them here to help answer your questions and concerns.

How soon can I walk on my carpet after cleaning?

Right after cleaning but we recommend waiting the full dry time if you can.

How long does it take to dry?

Our machines can dry your carpets within six to eight hours.

What system do you use?

We use the Butler System built into our vans, which uses a V-8 motor for power. This ensures a steady stream of power keeping the water temperature at a consistent 200 degrees Fahrenheit with optimal suction.

Will the padding or sub-floor get wet?

No. Our powerful system uses a deep-cleaning fiber rinse that extracts the cleaning solution and dirt in one step. That ensures your carpets get as clean as possible while allowing the padding and sub-floor to remain dry.

I’ve heard water ruins carpets. Is this true?

No. What hurts carpet is poor-quality machinery that fails to remove enough of the water so that the carpet can dry properly.

Why is professional cleaning important?

Vacuuming doesn’t get out all the dirt and spots on your carpet. In fact, it only gets off the first layer. Professional carpet cleaning goes deep down into the fibers, resulting in a true clean that removes dirt, allergens and more. Renting a machine at the home improvement store won’t work either. Those systems are simply not powerful enough to have enough benefit.

How can I ensure my new carpet warranty stays intact?

  1. Vacuum frequently
  2. Clean spills immediately
  3. Schedule regular professional carpet cleanings

Will the cleaning solution you use hurt my children or pets?

No. Our basic cleaning solution is similar to a mild laundry detergent. We recommend keeping kids and pets off the wet carpet until it dries, though.

Must I be home while my carpet is getting cleaned?

No. Our cleaning technicians are trained professionals you can trust. That said, we recommend someone is home before we start cleaning to go over any specific requirements or areas of concern regarding your carpet’s care.

What is the best time of the year to clean my carpet if we are concerned about fleas from our pets?

Fall or winter after the first frost is the ideal time to clean for fleas.

What are the top three reasons to clean my carpet regularly?

Durability, appearance, and to ensure good indoor air quality.

Why should I choose your company over others?

Here at 1st Class, we offer a 48-hour guarantee, backed by licensed, insured, and bonded technicians.

Contact 1st Class Carpet Cleaning and Restoration Services

If you don’t see your question here and would like to know more about carpet cleaning in New Hudson MI and surrounding areas, don’t hesitate to call us at (248) 491-3088.

Excellent
5.0
Excellent results and my rugs were dirty! Very experienced,, knowledgeable and helpful owners/cleaners!! Could not be happier!
I have used 1st Class for both a commercial building and our home. Both experiences were great! I thought our carpet at home was past the point of no return, but they did an amazing job. Pet stains and heavy traffic areas look so great. They are super responsive and timely. A great local small business! I would highly recommend.
Response from the owner: We appreciate the review
Great company, great owners. They always do a thorough carpet cleaning.
Excellent service. They really know there stuff when it comes to cleaning carpet and couches. Friendly staff. Very reasonable prices. Thank you.
Ginny and Claude came on short notice. They did a great job.
I could not be happier with our cleaning service from 1st Class! From my first call, Ginny worked with me to optimize the timing of our cleaning with other work being done, and all communication from there was clear and thorough. Claude and Ginny are genuinely nice people and were a pleasure to work with during the cleaning. They clearly know their stuff and stand behind their work. Results were my formerly bedraggled 9 year old carpets looking brand new and a company I will definitely use again and recommend to others.
This Company did a fantastic job on our 30+ year old carpet that just won't wear out! While we were moving furniture back afterward, I noticed a strip in a traffic area that didn't look quite right. When I contacted them, they were back out within a few hours and promptly took care of the issue!
Response from the owner: Thanks for the review
Awesome company, my furniture looks amazing. They were clean and professional. Also, on time and went right to work!
Response from the owner: Thanks for the review
I saw their google reviews and called them for carpet cleaning. Very professional and the best carpet cleaners I have ever had and very reasonable prices. 😊😊😊
Response from the owner: Thanks we appreciate the review
Very professional, polite, the carpets looked and smelled wonderful!
I called him on Saturday to clean my couch and my chair and they came out on Sunday and did an awesome job. I will be using this company again
This company is amazing! I highly recommend them! They were on time and super friendly and did an amazing job! Great experience!
Team just left moments ago after carpet cleaning. House looks much better already. They got out stuck on stains. Highly recommend them. After using others, they are now our go to carpet cleaning crew.
Response from the owner: Thanks we try to make every experience 1stclass
Are use this company for air duct and dryer vent cleaning services. The team was extremely professional and courteous and informed me of any concerns with my events. I was very happy with the quality of the service and the duration.
Response from the owner: Thanks for using our company and it was a pleasure to meet you and your husband!
1st Class is exceptional. Extremely responsive, courteous, thorough and on time. Definitely recommend! THANK YOU!
Wow 1st class is their name for a reason. I had the vent cleaning, carpet cleaning and upholstery cleaning services done today. They did such a thorough job in 2.5 hours for a 2500 sqft house, very nice owners (husband/wife) team that show up and WORK. Very satisfied.
Hung up the phone and they were at our front door in minutes. Toilet leaking all over wet carpet.
My 2 dogs got skunked last night. We cleaned up everything we could ourselves but our main rug i couldnt get the smell out. I called 1st class and HANDS DOWN the FASTEST SERVICE IVE EVER GOTTEN. Lucky for me they live down the road and were here at my house 15 mins later. Totally professional, got rid of the smell and so understanding and helpful.Im passing there information on to all my neighbors and friends because you dont get service like they provide anywhere else!!!Thanks again for everything!!!!
Response from the owner: Thanks for the review we pride ourselves in customer service
Would recommend this company. On time and courteous. Excellent job on my carpet which was extremely dirty looks great now.
Response from the owner: Thank you Dorothy for your kind words!
They were fabulous! They were early and got some nasty stuff out. Thank you so much.
Response from the owner: Thank you!
We have a carpet that was the best quality at the time, but is 30 years old. It had so many stains, I was sure they were permanent. The owners showed up with state of the art equipment and 'steam' cleaned, not hot water clean, and got almost every stain and mark out of this old carpet. It honestly looks like new. The only stain remaining was because it was actual wood stain and you have to replace the carpet with that much damage. The steam allows you to walk on the carpet in 6 hours instead of the usual 24. We are selling this house and the carpet was the only sore spot, but not anymore. I will recommend this company to family and friends with a clear conscience.
Response from the owner: Thank you Tom for wonderful review!
On time. Easy to contact and schedule appointment. The carpet looks great!
Response from the owner: Wonderful to hear!
Very professional. Did a great job. They are the only carpet cleaning company I use.
Response from the owner: Thank you for the feedback!
Absolutely awesome experience! I needed anti-microbial cleaning for a guest coming with severe allergies. They arrived promptly, were fast and efficient and I’ll recommend them all day long.
Response from the owner: Thank you so much for sharing your experience and we are happy to serve you!
Excellent, thorough duct and carpet cleaning. Will definitely use them again!
Response from the owner: Great to hear!
Did a first-class job on time and very professional. No pricing games just a good honest job at a good fair price.
Response from the owner: Thanks!
Claude was a great guy and too informative. He explained me of every bit of the services that he was doing. I would definitely try him all the time and would recommend him :-)
Response from the owner: This is terrific to hear and thank you for your feedback!
After our crawlspace flooded due to a frozen pipe, we could not have asked for a better experience or better service than what Claude provided. One of the perks of a small town and local business - we called in the later evening hours on a weeknight, expecting to get voicemail and/or be told we would have to wait a couple days, but Claude was there with a pump within 20 minutes! A good 2-3 feet of water was pumped and gone by the next morning allowing us to quickly get our pipe fixed and boiler up and running so we could heat our house. Claude brought a blower over, checked in with us regularly, and finalized his part by spraying to prevent mold. Friendly, knowledgeable, and more than fair in pricing. We highly recommend this local small business!
They are the best .fast and professionalTotally would recommend.
Very knowledgeable and arrived right on time. Happy with cleaning and would highly recommend. Plan to use again.
1st class carpet cleaning lives up to its name! Great work and left us with clean carpet and furniture that we thought needed to be replaced! All at affordable pricing and friendly service.
These gentlemen were very professional! They really know their craft!
Excellent service and quality work and did two of our rugs for free!!
Very professional, attention to detail and customer service oriented. Recommend this company highly.
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